Refunds & Returns - Shop with Confidence
We want you to be 100% satisfied with any purchase you make with us, but we know that you may change your mind or that sometimes things can go wrong. This is why we offer the opportunity for you to return your item to us from anywhere in the world as part of our unique Returns Offer.
Have you changed your mind or bought the wrong item?
If you decide that the item you purchased isn’t for you, our Returns Offer means you can send the item back to us.
If the items are in the same, unused condition as sold, you can return them to us within 60 days of the date of your purchase with a copy of your proof of purchase to either exchange it for another item (stock dependant), or receive a full refund.
To arrange this, simply download our RETURNS FORM, complete all the relevant sections and send your item back to us with this form and a copy of your proof of purchase (receipt).
Has something gone wrong?
If your item has developed a fault, we are able to offer a full refund, a replacement (stock dependant) or an exchange for another item (stock dependant) within one year of the date of purchase. As long as you can provide us with a copy of your proof of purchase, we can help you.
To arrange this, simply download our returns form, complete all the relevant sections and send your item back to us with this form and a copy of your proof of purchase (receipt).
Returns from within the UK
We recommend that if you are posting from within the UK and, your item was over £30 that you return it to us using Royal Mail Special Delivery service. If the item was under £30, we recommend you use the Royal Mail Recorded Delivery service. This means that you are able to track the item during its journey to us.
Returns from outside of the UK
If you live outside of the United Kingdom, please send the item using a recorded method of postage, so that you can track this item whilst it is on our way to us.
Please note that we are unable to refund these postage costs unless the item is faulty. We cannot refund courier costs or costs if the item was sent from a company. We will contact you once we have received the item to discuss this.
Get in touch
If you have any further queries or wish to speak to an advisor, please call the Customer Support Team who will be more than happy to clarify anything for you - Contact Us.
Terms and Conditions of the Returns Offer
The Returns Offer applies to purchases in the UK, Jersey & France (Eurotunnel) from stores operated by WDFG UK Ltd, these include the following: World Duty Free, Biza Tax & Duty Free, Alpha Airport Shopping, Glorious Britain, World of Whiskies, Collection, , Beauty Studio, , ,Sunglasses, Sunglasses Boutique, MAC, Jo Malone, Bobbi Brown, Victoria’s Secret, Pandora, Bulgari, Hermes and purchases made in our stores on P&O Ferries operated by WDFG Ferries Limited.
Please note that the Returns Offer does not apply to (and therefore no refunds, exchanges or otherwise are or will be available for) the following:
a) Goods which are not returned in the same condition as sold (unless faulty);
b) Earrings (unless faulty);
c) In-ear headphones (unless faulty);
d) Bespoke or specially ordered items, personalised items, or items altered / adjusted after the sale;
e) motoring products purchased in a World Duty Free store on a P&O Ferry (unless faulty).
Please note that this exclusion does not affect your statutory rights. Nor should it affect any rights which you may have pursuant to any contract which you may have with the relevant retailer at the relevant airport. WDFG UK Ltd does not accept any responsibility for items posted but not received by us.
If you request a refund via our Returns Offer we reserve the right to refuse such a request and / or to request further information in order to establish the validity of the claim.